SC Direct Client Services SRL
Pictor Arthur Verona Street, No. 15, Building A1, District 1, Postal code 010312, Bucharest
Bank: Alpha Bank
Bank Account: RO18BUCU1211304257181RON
J1999003061406
RO11648548
Phone number: 0376 448 000
E-mail address: ecomenzi@carturesti.info
The prices displayed on our website include VAT. The VAT for the books is 5%. For food products, the VAT is 9%, and for the other products it’s 19%.
The prices displayed next to the products do not include delivery costs. These will be calculated, separately, in the “cart” section, based on: the value of the ordered products and the destination address to which you want the products to be delivered.
The single delivery fee is 9.5 Ron for orders by courier within romanian borders .
For deliveries outside the country, the transport costs are automatically added depending on the destination country, weight and product category, as the payment is made only online, by card.
Also, no partial deliveries are made, regardless of the state of the ordered products: we will wait to have the entire order to ship the package.
We cannot guarantee the delivery of all orders according to the information displayed on our website. Errare humanum est! We guarantee that we will do our best. Some titles may not be available, even if they appear in stock or limited stock on our website. The delivery times mentioned also depend on our suppliers and couriers.
Every piece of information from you can improve our business. With each problem solved, our services will become better.
In this regard, we will comply with the provisions of Government Ordinance no. 34/2015 on consumer rights in contracts concluded with professionals, by which (only under the conditions of the said normative act) you have the right within 14 days from the day you or a third party, other than the carrier, indicated by you, enter in physical possession of the products to withdraw from this contract.
In order to exert your right of withdrawal, you must inform Direct Client Services SRL, at the headquarters in Independenţei 319 Street, Sema Parc, Building OB15A, District 6, Bucharest, 0376 448 000 / ecomenzi@carturesti.info about your decision to withdraw from this contract, using an unequivocal statement, for example, a request by e-mail or telephone.
In order to comply with the withdrawal deadline, it is sufficient to send the communication on the exertion of the right of withdrawal before the expiry date of the withdrawal period.
If you withdraw, we will refund any amount we have received from you, including delivery costs, except for additional costs due to the fact that you have chosen a different delivery method than the cheapest standard delivery type we offer, without delay, in no longer than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will be using the same payment method for online card payments, bank transfers or cash on delivery. We may defer refund until the date we receive the products back or until you have provided us with proof that you have returned the products.
Ship the products or deliver them directly to us or within a maximum period of 14 days since the date on which you notified us of the withdrawal. The deadline is met if the products are returned before the expiration date of the 14 day period.
You will have to bear the direct cost of returning the products. You are only responsible for diminishing the value of the products resulting from handling, other than those necessary to determine the products’ nature, qualities and its functionality.
Let’s cut to the chase, you have the right to return the products you bought within 14 days from the day you received the products. You send them back to us and we'll refund your money. From a legal point of view, you do not have to invoke any reason. But it would be nice to give us an explanation so that in the future we can avoid such situations.
No matter what is the complaint, you can send it via e-mail: ecomenzi@carturesti.info
The products’ images and descriptions on our website are illustrative. We try to be as close as possible to the product itself, but some discrepancies may occur.
The entire contents of our website https://brandminds.carturesti.ro/ (texts, images, graphics, codes, scripts, etc.) are the property of SC. Direct Client Services SRL and are protected by copyright law and other laws on intellectual property rights. Attempts to take them over, by any means, are illegal and, to the extent that they are notified, will be brought to justice.
https://brandminds.carturesti.ro/ partly represents the Cărtureşti’s business and partly represents us, those who work here. We do not administer it according to a to-do list, we prefer to be guided by common sense principles. To bring light to the matter, here are some of them: